Agreements

MULTI-DAY TOUR PURCHASE AGREEMENT

The subject of the present Agreement includes the electronic sale by the COMPANY to the CONSUMER from the website www.ati.az. The rights and obligations of the Parties are given below.

1. The Parties

1.1. The eligible brands of “Azerbaijan Travel International” LLC under this Agreement shall be referred to as “COMPANY”. And the present Agreement, approved electronically, shall be referred to as the “CUSTOMER” receiving the service.

2. General provisions

2.1. The Customer, having read all the preliminary information concerning the type of tour, which includes descriptions, notes, selling price and method of payment mentioned in this Agreement, declares that he/she has information about them, and the necessary confirmation has been given in electronic form.

2.2. The Customer shall purchase a tour at his/her own discretion for all services provided by the Company and cannot make a claim to the Company on any issue that does not correspond to his/her taste and preferences regarding the service.

2.3. Sale of tours shall be implemented on any day if the Customer purchased it at least 24 hours before the start of the tour.

2.4. If the Customer wants to purchase an excursion less than 24 hours before the start of the excursion, he/she shall definitely contact the Company – in any case, the Company will try to fulfill the Customer’s purchase order.

2.5. The purchase order for the tour shall be accepted only on the basis of a 20% advance payment. Calculation of this 20% advance payment from a bank card shall be made in AZN at the rate of the Central Bank of the Republic of Azerbaijan at the time of payment, in accordance with the legislation of the Republic of Azerbaijan.

2.6. The Customer, paying by credit card 20% of the tour fee, thereby automatically confirms his/her desire to purchase the tour.

2.7. The amount (20%) of the advance payment shall remain blocked in the Customer’s bank card within 24 hours, until the Company confirms the Customer’s booking order. At the time of confirmation of the Customer’s purchase order by the Company, 20% of the tour fee shall be transferred to the bank account of the Company as an advance payment.

2.8. 80% of the amount (the rest of the fee) of the order shall be paid in cash in the currency (monetary unit) chosen by the Customer on the official website of the Company, on the first direct meeting of the Customer and the Representative of the Company (the Guide).

2.9. During the daily excursions, the Customer must be at the hotel reception on the specified date and time. The Guide with a badge reflecting the logo and the name of the Company will approach him/her.

2.10. The tour fee specified in the sales portal of the Company, shall be determined by the fee on the date and time of programming. This price shall include everything written on the Excursions page in section 3.1.

2.11. The Customer, being on the Booking page and putting a “tick” on the check-box in front of “I agree with the terms”, shall be considered to have read all the terms of this Agreement.

2.12. When purchasing the tour by the Customer, the Company shall undertake to provide a transfer service to the hotel and back, and accommodation at the chosen hotel according to the pre-selected excursion program.

2.13. The Company shall be required to provide entrance tickets for the excursions according to the program selected by the Customer.

2.14. The Company shall undertake to provide meals to the Customer in the form of a national menu in accordance with the menu specified in advance in the description of the excursion program.

2.15. During the excursions, the dining venues are clearly indicated on the route indicated by the Company.

2.16. Excursions during multi-day tours shall be organized in a group form. A Group Excursion shall be considered to be an excursion in which, in addition the Customer, other excursionists participate.

2.17. If, during the excursions, the Customer wishes to visit a Museum, which is not included in the tour, it shall be possible only with the unanimous consent of all the tourists and for an additional fee for entrance tickets to the museum.

2.18. During the excursions, the approved route shall not changed at the request of the Customer.

2.19. The Customer shall be obliged to clearly indicate his/her details at the time of booking:

1. a) Name and surname
2. b) The number of participants
3. c) Country and city of residence
4. d) Mobile phone number (together with the country and operator codes),

e-mail.

1. e) Date of arrival and details of round-trip flights.

2.20. When organizing the excursions, the Transport and the Guide shall have the right to be late for 15 minutes. The Company shall reserve the right to change the time of reception of the Customer from the Hotel to the excursion. In this case, the Company shall be obliged to inform the day prior about the change in the time of reception of the Customer for this excursion via an SMS sent to the Customer’s mobile number, or using special mobile applications (SMS-messenger, Whatsapp, Viber, etc.).

2.21. In cases of technical problems in the hotel, the Company shall reserve the right to change the hotel to a hotel of the same level or a higher category. The category of the hotel shall be determined by the official authorities of the country in which the hotel is located. Furthermore, due to weather conditions or other technical problems, and so on, the Company shall reserve the right to shift the excursion date during the Customer`s tour. Replacement of the hotel and the shift of the  excursion dates shall not be considered a change in the program of tourist services of the Company.

3. Disclaimer – Changes
   • If the Customer refused (revoked, canceled) the purchased tour, the Customer shall be charged a penalty of 20% of the tour cost.
   • Changing the tour dates shall be possible no later than a week before the tour start.
   • Changing the tours shall be possible no later than a week before the tour start.
   • An increase in the number of tour participants shall be allowed if the Customer informs the Company no later than a week before the tour start, provided that a surcharge for advance payment is paid.
   • In case of reduction of the number of participants of the paid order, the cost of the order shall remain unchanged.
   • No-show at the tour shall be deemed as the cancellation of the purchase order.

4. FORCE MAJEURE

In the services provided, the Company shall make necessary efforts to have the shortcomings, which may occur for reasons beyond its control, such as political events, strike, minimal changes in inter-state relations, popular movements, weather conditions, natural disasters and technical problems, State-sponsored activities eliminated by the relevant organizations, but shall not be held responsible for the damage as a result of not eliminated shortcomings. The COMPANY shall do its best to offer an alternative option or provide a refund of the paid price.

5. COURT OF COMPETENT JURISDICTION

When resolving conflicts arising in connection with the fulfillment of the present Agreement, the Consumer courts and Arbitration courts shall be competent.

THE PERSON PURCHASING AN EXCURSION FROM THE COMPANY SHALL BE DEEMED TO HAVE ACCEPTED ALL THE TERMS OF THE PRESENT AGREEMENT AND SHALL BECOME A PARTY TO THIS AGREEMENT AS THE “CUSTOMER”.

EXCLUSIVE TOUR AND VIP SERVICE PURCHASE AGREEMENT

The subject of the present Agreement includes the electronic sale by the COMPANY to the CONSUMER from the website www.ati.az. The rights and obligations of the Parties are given below.

1. The Parties

1.1. The eligible brands of “Azerbaijan Travel International” LLC under this Agreement shall be referred to as “COMPANY”. And the present Agreement, approved electronically, shall be referred to as the “CUSTOMER” receiving the service.

2. General provisions

2.1. The Customer, having read all the preliminary information concerning the type of tour, which includes descriptions, notes, selling price and method of payment mentioned in this Agreement, declares that he/she has information about them, and the necessary confirmation has been given in electronic form.

2.2. The Customer shall purchase a tour at his/her own discretion for all services provided by the Company and cannot make a claim to the Company on any issue that does not correspond to his/her taste and preferences regarding the service.

2.3. Sale of tours shall be implemented on any day if the Customer purchased it at least 24 hours before the start of the tour.

2.4. If the Customer wants to purchase an excursion less than 24 hours before the start of the excursion, he/she shall definitely contact the Company – in any case, the Company will try to fulfill the Customer’s purchase order.

2.5. The purchase order for the tour shall be accepted only on the basis of a 20% advance payment. Calculation of this 20% advance payment from a bank card shall be made in AZN at the rate of the Central Bank of the Republic of Azerbaijan at the time of payment, in accordance with the legislation of the Republic of Azerbaijan.

2.6. The Customer, paying by credit card 20% of the tour fee, thereby automatically confirms his/her desire to purchase the tour.

2.7. The amount (20%) of the advance payment shall remain blocked in the Customer’s bank card within 24 hours, until the Company confirms the Customer’s booking order. At the time of confirmation of the Customer’s purchase order by the Company, 20% of the tour fee shall be transferred to the bank account of the Company as an advance payment.

2.8. 80% of the amount (the rest of the fee) of the order shall be paid in cash in the currency (monetary unit) chosen by the Customer on the official website of the Company, on the first direct meeting of the Customer and the Representative of the Company (the Guide).

2.9. During the reception to the excursion, the Customer must be at the hotel reception on the specified date and time. The Guide with a badge reflecting the logo and the name of the Company will approach him/her.

2.10. The tour fee specified in the sales portal of the Company, shall be determined by the fee on the date and time of programming. This price shall include everything written on the Excursions page in section 3.1.

2.11. The Customer, being on the Booking page and putting a “tick” on the check-box in front of “I agree with the terms”, shall be considered to have read all the terms of this Agreement.

2.12. When purchasing the tour by the Customer, the Company shall undertake to provide a transfer service to the hotel and back according to the pre-selected excursion program.

2.13. The Company shall undertake to provide entrance tickets for the excursions according to the program selected by the Customer.

2.14. Meals shall be provided by the Company only if this service is specified in the terms of the tour ordered on the Company’s website.

2.15. Also, if the Customer orders an Exclusive tour and a VIP service with meals on the Company’s website, the dining venus shall be clearly determined by the Company itself, along the route indicated by the Company.

2.16. The Company shall organize an individual excursion. An individual type of excursions shall be considered to be an excursion, in which only the Customer participates.

2.17. On excursions, the approved route shall be changed only based on the result of the preliminary agreement between the Customer and the Company.

2.19. The Customer shall be obliged to clearly indicate his/her details at the time of booking:

1. a) Name and surname
2. b) The number of excursionists
3. c) Country and city of residence
4. d) Mobile phone number (together with the country and operator codes),

e-mail.

1. e) Date and place of reception of the Customer on excursion

2.20. In cases of technical problems, as well as due to weather conditions, the Company shall have the right to shift the dates of the tour by agreeing them with the Customer, or to provide a refund of the advance payment for the tour. The shift of the excursion dates shall not be considered non-fulfillment by the Company of the Customer’s order.

3. Disclaimer – Changes
   • If the Customer refused (revoked, canceled) the purchased tour, the Customer shall be charged a penalty of 20% of the tour cost.
   • Changing the tour dates shall be possible no later than a week before the tour start.
   • Changing the tours shall be possible no later than a week before the tour start.
   • An increase in the number of tour participants shall be allowed if the Customer informs the Company no later than a week before the tour start, provided that a surcharge for advance payment is paid.
   • In case of reduction of the number of participants of the paid order, the cost of the order shall remain unchanged.
   • No-show at the tour shall be deemed as the cancellation of the purchase order.

4. FORCE MAJEURE

In the services provided, the Company shall make necessary efforts to have the shortcomings, which may occur for reasons beyond its control, such as political events, strike, minimal changes in inter-state relations, popular movements, weather conditions, natural disasters and technical problems, State-sponsored activities eliminated by the relevant organizations, but shall not be held responsible for the damage as a result of not eliminated shortcomings. The COMPANY shall do its best to offer an alternative option or provide a refund of the paid price.

5. COURT OF COMPETENT JURISDICTION

When resolving conflicts arising in connection with the fulfillment of the present Agreement, the Consumer courts and Arbitration courts shall be competent.

THE PERSON PURCHASING AN EXCURSION FROM THE COMPANY SHALL BE DEEMED TO HAVE ACCEPTED ALL THE TERMS OF THE PRESENT AGREEMENT AND SHALL BECOME A PARTY TO THIS AGREEMENT AS THE “CUSTOMER”.

GROUP DISCOUNT TOUR PURCHASE AGREEMENT

The subject of the present Agreement includes the electronic sale by the COMPANY to the CONSUMER from the website www.ati.az. The rights and obligations of the Parties are given below.

1. The Parties

1.1. The eligible brands of “Azerbaijan Travel International” LLC under this Agreement shall be referred to as “COMPANY”. And the present Agreement, approved electronically, shall be referred to as the “CUSTOMER” receiving the service.

2. General provisions

2.1. The Customer, having read all the preliminary information concerning the type of tour, which includes descriptions, notes, selling price and method of payment mentioned in this Agreement, declares that he/she has information about them, and the necessary confirmation has been given in electronic form.

2.2. The Customer shall purchase a tour at his/her own discretion for all services provided by the Company and cannot make a claim to the Company on any issue that does not correspond to his/her taste and preferences regarding the service.

2.3. Sale of tours shall be implemented on any day if the Customer purchased it at least 24 hours before the start of the tour.

2.4. If the Customer wants to purchase an excursion less than 24 hours before the start of the excursion, he/she shall definitely contact the Company – in any case, the Company will try to fulfill the Customer’s purchase order.

2.5. The purchase order for the tour shall be accepted only on the basis of a 20% advance payment. Calculation of this 20% advance payment from a bank card shall be made in AZN at the rate of the Central Bank of the Republic of Azerbaijan at the time of payment, in accordance with the legislation of the Republic of Azerbaijan.

2.6. The Customer, paying by credit card 20% of the tour fee, thereby automatically confirms his/her desire to purchase the tour.

2.7. The amount (20%) of the advance payment shall remain blocked in the Customer’s bank card within 24 hours, until the Company confirms the Customer’s booking order. At the time of confirmation of the Customer’s purchase order by the Company, 20% of the tour fee shall be transferred to the bank account of the Company as an advance payment.

2.8. 80% of the amount (the rest of the fee) of the order shall be paid in cash in the currency (monetary unit) chosen by the Customer on the official website of the Company, on the first direct meeting of the Customer and the Representative of the Company (the Guide).

2.9. During the reception to the excursion, the Customer must be at the hotel reception on the specified date and time. The Guide with a badge reflecting the logo and the name of the Company will approach him/her.

2.10. The tour fee specified in the sales portal of the Company, shall be determined by the fee on the date and time of programming. This price shall include everything written on the Excursions page in section 3.1.

2.11. The Customer, being on the Booking page and putting a “tick” on the check-box in front of “I agree with the terms”, shall be considered to have read all the terms of this Agreement.

2.12. When purchasing the tour by the Customer, the Company shall undertake to provide a transfer service to the hotel and back according to the pre-selected excursion program.

2.13. The Company shall be required to provide entrance tickets for the excursions according to the program selected by the Customer.

2.14. The Company shall undertake to provide meals in the form of a national menu (lunch and/or dinner) specified in advance in the description of the excursion program.

2.15. During the excursions, the dining venues are clearly indicated on the route indicated by the Company.

2.16. The Company shall organize a group excursion. A Group Excursion shall be considered to be an excursion, in which, in addition the Customer, other excursionists participate.

2.17. During the excursions, the approved route shall not changed at the request of the Customer.

2.19. The Customer shall be obliged to clearly indicate his/her details at the time of booking:

1. a) Name and surname
2. b) The number of excursionists
3. c) Country and city of residence
4. d) Mobile phone number (together with the country and operator codes),

e-mail.

1. e) Date and place of reception of the Customer on excursion

2.20. When organizing the excursions, the Transport and the Guide shall have the right to be late for 15 minutes. The Company shall reserve the right to change the time of reception of the Customer from the Hotel to the excursion. In this case, the Company shall be obliged to inform the day prior about the change in the time of reception of the Customer for this excursion via an SMS sent to the Customer’s mobile number, or using a special mobile application (SMS-messenger, Whatsapp, Viber, etc.).

2.21. In cases of technical problems, as well as due to weather conditions and other problems, and so on, the Company shall have the right to shift the excursion dates by agreeing with the Customer, or to provide a refund of the advance payment for the tour. The shift of the excursion dates shall not be considered non-fulfillment by the Company of the Customer’s order.

3. Disclaimer – Changes
   • If the Customer refused (revoked, canceled) the purchased tour, the Customer shall be charged a penalty of 20% of the tour cost.
   • Changing the tour dates shall be possible no later than a week before the tour start.
   • Changing the tours shall be possible no later than a week before the tour start.
   • An increase in the number of tour participants shall be allowed if the Customer informs the Company no later than a week before the tour start, provided that a surcharge for advance payment is paid.
   • In case of reduction of the number of participants of the paid order, the cost of the order shall remain unchanged.
   • No-show at the tour shall be deemed as the cancellation of the purchase order.

4. FORCE MAJEURE

In the services provided, the Company shall make necessary efforts to have the shortcomings, which may occur for reasons beyond its control, such as political events, strike, minimal changes in inter-state relations, popular movements, weather conditions, natural disasters and technical problems, State-sponsored activities eliminated by the relevant organizations, but shall not be held responsible for the damage as a result of not eliminated shortcomings. The COMPANY shall do its best to offer an alternative option or provide a refund of the paid price.

5. COURT OF COMPETENT JURISDICTION

When resolving conflicts arising in connection with the fulfillment of the present Agreement, the Consumer courts and Arbitration courts shall be competent.

THE PERSON PURCHASING AN EXCURSION FROM THE COMPANY SHALL BE DEEMED TO HAVE ACCEPTED ALL THE TERMS OF THE PRESENT AGREEMENT AND SHALL BECOME A PARTY TO THIS AGREEMENT AS THE “CUSTOMER”.

TRANSFER SERVICES PURCHASE AGREEMENT

The subject of the present Agreement includes the electronic sale by the COMPANY to the CONSUMER from the website www.ati.az. The rights and obligations of the Parties are given below.

1. The Parties

1.1. The eligible brands of “Azerbaijan Travel International” LLC under this Agreement shall be referred to as “COMPANY”. And the present Agreement, approved electronically, shall be referred to as the “CUSTOMER” receiving the service.

2. General provisions

2.1. The Customer, having read all the preliminary information concerning the type of Transfer, which includes descriptions, notes, selling price and method of payment mentioned in this Agreement, declares that he/she has information about them, and the necessary confirmation has been given in electronic form.

2.2. The Customer shall purchase a tour at his/her own discretion for all services provided by the Company and cannot make a claim to the Company on any issue that does not correspond to his/her taste and preferences regarding the service.

2.3. Sale of Transfer services shall be implemented on any day if the Customer purchased it no later than 24 hours before the start of the Transfer.

2.4. If the Customer wants to purchase Transfer services less than 24 hours before the start of the Transfer, he/she shall definitely contact the Company – in any case, the Company will try to fulfill the Customer’s purchase order.

2.5. The purchase order for the Transfer services shall be accepted only on the basis of a 20% advance payment. Calculation of this 20% advance payment from a bank card shall be made in AZN at the rate of the Central Bank of the Republic of Azerbaijan at the time of payment, in accordance with the legislation of the Republic of Azerbaijan.

2.6. The Customer, paying by credit card 20% of the Transfer fee, thereby automatically confirms his/her desire to purchase the Transfer services.

2.7. The amount (20%) of the advance payment shall remain blocked in the Customer’s bank card within 24 hours, until the Company confirms the Customer’s booking order. At the time of confirmation of the Customer’s purchase order by the Company, 20% of the tour fee shall be transferred to the bank account of the Company as an advance payment.

2.8. 80% of the amount (the rest of the fee) of the order shall be paid in cash in the currency (monetary unit) chosen by the Customer on the official website of the Company, on the first direct meeting of the Customer and the Representative of the Company (the Driver).

2.9. During the reception to the Transfer, the Customer must be at the reception of the specified venue on the specified date and time. The Driver will approach him/her.

2.10. The Transfer service fee specified in the sales portal of the Company, shall be determined by the fee on the date and time of programming. This price shall include everything written on the Transfer services page in section 3.1.

2.11. The Customer, being on the Booking page and putting a “tick” on the check-box in front of “I agree with the terms”, shall be considered to have read all the terms of this Agreement.

2.12. When purchasing the Transfer service by the Customer, the Company shall undertake to provide the type of a vehicle chosen by the Customer, along the route chosen by the Customer.

2.14. The Transfer route previously chosen by the Customer when ordering shall be subject to change or addition no later than 24 hours before the start of the Transfer, provided that it is agreed with the Company.

2.15. During the Transfer, the approved route shall not changed at the request of the Customer.

2.16. The Company shall provide a Transportation service in an individual form. An individual type of Transportation shall be considered to be a Transfer in which only the Customer participates.

2.17.  The Customer shall be obliged to clearly indicate his/her details at the time of booking Transportation:

1. a) Name and surname
2. b) The number of Transfer participants
3. c) Country and city of residence
4. d) Mobile phone number (together with the country and operator codes),

e-mail.

1. e) Date and place of reception of the Customer to transportation

2.18. In case of technical problems, the Company shall reserve the right to replace the Transportation vehicle with a vehicle of the same or a higher class. In this case, the replacement of the vehicle shall not be considered as non-fulfillment by the Company of the Customer’s booking order.

3. Disclaimer – Changes
   • If the Customer refused (revoked, canceled) the purchased transportation services, the Customer shall be charged a penalty of 20% of the tour cost.
   • Changing the date and time of Transfer shall be possible no later than 24 hours before the start of the Transfer.
   • Changing the class and type of a vehicle for the Transfer shall be possible no later than 24 hours before the start of the Transfer.
   • An increase in the number of Transfer participants shall be allowed if the Customer informs the Company no later than 24 hours prior to the start of the Transfer, provided that there are passenger seats available in the ordered vehicle.
   • In case of reduction of the number of participants of the paid order, the cost of the order shall remain unchanged.
   • No-show at the specified date and time of Transfer shall be deemed as the cancellation of the booking order.

4. FORCE MAJEURE

In the services provided, the Company shall make necessary efforts to have the shortcomings, which may occur for reasons beyond its control, such as political events, strike, minimal changes in inter-state relations, popular movements, weather conditions, natural disasters and technical problems, State-sponsored activities eliminated by the relevant organizations, but shall not be held responsible for the damage as a result of not eliminated shortcomings. The COMPANY shall do its best to offer an alternative option or provide a refund of the paid price.

5. COURT OF COMPETENT JURISDICTION

When resolving conflicts arising in connection with the fulfillment of the present Agreement, the Consumer courts and Arbitration courts shall be competent.

THE PERSON PURCHASING TRANSFER SERVICES FROM THE COMPANY SHALL BE DEEMED TO HAVE ACCEPTED ALL THE TERMS OF THE PRESENT AGREEMENT AND SHALL BECOME A PARTY TO THIS AGREEMENT AS THE “CUSTOMER”.

DAILY RENT APARTMENT BOOKING AGREEMENT

The subject of the present Agreement includes the electronic sale by the COMPANY to the CONSUMER from the website www.ati.az. The rights and obligations of the Parties are given below.

1. The Parties

1.1. The eligible brands of “Azerbaijan Travel International” LLC under this Agreement shall be referred to as “COMPANY”. And the present Agreement, approved electronically, shall be referred to as the “CUSTOMER” receiving the service.

2. General provisions and obligations of the Parties

2.1. The Customer, having read all the preliminary information concerning the apartment, which includes items, notes, selling price and method of payment mentioned in this Agreement, declares that he/she has information about them, and gives the necessary confirmation in electronic form.

2.2. The Customer shall rent an apartment at his/her own discretion for all services provided by the Company and cannot make a claim to the Company on any issue that does not correspond to his/her taste and preferences regarding the apartment.

2.3. Sale and daily rental of an apartment shall be implemented on any day if the Customer wants to purchase it at least 24 hours before the start of the stay.

2.4. If the Customer wants to rent an apartment less than 24 hours before the start of the stay, he/she shall definitely contact the Company – in any case, the Company will try to fulfill the Customer’s booking order.

2.5. The booking of a daily rent apartment shall be accepted only on the basis of a 20% advance payment. Calculation of this 20% advance payment from a bank card shall be made in AZN at the rate of the Central Bank of the Republic of Azerbaijan at the time of payment, in accordance with the legislation of the Republic of Azerbaijan.

2.6. Paying by a credit card 20% of the daily rental fee for an apartment, the Customer thereby automatically confirms his/her desire to get the apartment for daily living.

2.7. The amount (20%) of the advance payment shall remain blocked in the Customer’s bank card within 24 hours, until the Company confirms the Customer’s booking order. At the time of confirmation of the Customer’s booking order by the Company, 20% of the daily rental fee for the apartment shall be transferred to the bank account of the Company as an advance payment.

2.8. 80% of the amount (the rest of rental fee) of the order shall be paid in cash in the currency (monetary unit) chosen by the Customer on the official website of the Company, on the date of arrival of the Customer at the apartment.

2.9. The Customer shall be obliged to use the premises only for accommodation purposes, to comply with the rules of use of the premises, and to keep the premises in order.

2.10. The Customer shall guarantee the safety of the premises with the property in it, including furniture and flooring, as well as all household appliances accepted for use.

2.11. Check-in time shall be at 14:00, check-out time shall be at 12:00, unless additional conditions of the Customer are agreed with the Company.

2.12. In case of non-fulfillment of the terms of the Agreement by the Customer, the Customer shall compensate the Company for the losses it has incurred.

2.13. The daily rental fee for an apartment specified in the sales portal of the Company, shall be determined by the fee on the date and time of programming. This price shall include everything written on the Excursions page in section 3.1.

2.14. The Customer, being on the Booking page and putting a “tick” on the check-box in front of “I agree with the terms”, shall be considered to have read all the terms of this Agreement.

2.15. When acquiring an apartment for daily rent by the Customer, the Company shall undertake to provide accommodation in the apartment chosen by the Customer.

2.16. The Customer shall be obliged to clearly indicate his/her details at the time of booking:

1. a) Name and surname
2. b) The number of residents.
3. c) Country and city.
4. d) Mobile phone number (together with the country and operator codes),

e-mail.

1. e) Check-in and check-out dates.

2.17. In cases of technical problems in the apartment, the Company shall reserve the right to change the apartment to an apartment of the same level or a higher category. Replacement of the apartment shall not be considered to be a change in the provision of tourist services of the Company.

3. Disclaimer – Changes
   • If the Customer refused (revoked, canceled) the booked apartment, the Customer shall be charged a penalty of 20% of the tour cost.
   • Changing the check-in date shall be possible no later than a week before the check-in date.
   • An increase in the number of tour participants shall be allowed if the Customer informs the Company no later than a week before the check-in date.
   • No-show at the apartment shall be deemed as the cancellation of the booking order.

4. FORCE MAJEURE

In the services provided, the Company shall make necessary efforts to have the shortcomings, which may occur for reasons beyond its control, such as political events, strike, minimal changes in inter-state relations, popular movements, weather conditions, natural disasters and technical problems, State-sponsored activities eliminated by the relevant organizations, but shall not be held responsible for the damage as a result of not eliminated shortcomings. The COMPANY shall do its best to offer an alternative option or provide a refund of the paid price.

5. COURT OF COMPETENT JURISDICTION

When resolving conflicts arising in connection with the fulfillment of the present Agreement, the Consumer courts and Arbitration courts shall be competent.

THE PERSON BOOKING AN APARTMENT FROM THE COMPANY SHALL BE DEEMED TO HAVE ACCEPTED ALL THE TERMS OF THE PRESENT AGREEMENT AND SHALL BECOME A PARTY TO THIS AGREEMENT AS THE “CUSTOMER”.

SANATORIUM AND RESORT SERVICES PURCHASE AGREEMENT

The subject of the present Agreement includes the electronic sale by the COMPANY to the CONSUMER from the website www.ati.az. The rights and obligations of the Parties are given below.

1. The Parties

1.1. The eligible brands of “Azerbaijan Travel International” LLC under this Agreement shall be referred to as “COMPANY”. And the present Agreement, approved electronically, shall be referred to as the “CUSTOMER” receiving the service.

2. General provisions and obligations of the Parties

2.1. The Customer, having read all the preliminary information concerning the sanatorium, which includes services, notes, selling price and method of payment mentioned in this Agreement, declares that he/she has information about them, and the necessary confirmation has been given in electronic form.

2.2. The Customer shall book an a sanatorium at his/her own discretion in accordance with all services provided by the Company and cannot make a claim to the Company on any issue that does not correspond to his/her taste and preferences regarding the sanatorium.

2.3. Sale of sanatorium services shall be implemented on any day if the Customer wants to purchase them no later than 24 hours before the start of the stay.

2.4. If the Customer wants to purchase sanatorium and resort services less than 24 hours before the start of the stay, he/she shall definitely contact the Company – in any case, the Company will try to fulfill the Customer’s purchase order.

2.5. The purchase order for sanatorium and resort services shall be accepted only on the basis of a 20% advance payment. Calculation of this 20% advance payment from a bank card shall be made in AZN at the rate of the Central Bank of the Republic of Azerbaijan at the time of payment, in accordance with the legislation of the Republic of Azerbaijan.

2.6. Paying by a credit card 20% of the sanatorium and resort services fee, the Customer thereby automatically confirms his/her desire to purchase sanatorium and resort services for daily use.

2.7. The amount (20%) of the advance payment shall remain blocked in the Customer’s bank card within 24 hours, until the Company confirms the Customer’s booking order. At the time of confirmation of the Customer’s purchase order by the Company, 20% of the sanatorium and resort services fee shall be transferred to the bank account of the Company as an advance payment.

2.8. 80% of the amount (the rest of service fee) of the purchase order shall be paid in cash in the currency (monetary unit) chosen by the Customer on the official website of the Company, on the date of arrival of the Customer at the sanatorium.

2.9. Upon the confirmation of the purchase order, the Company shall send an e-voucher to your e-mail address within 24 hours. This voucher must be printed or saved electronically, and then presented to the sanatorium upon arrival. The voucher is a confirmation for the provision of booking services for sanatorium vouchers.  For feedback, please carefully enter your email address and phone number when booking.

2.10. The Company shall provide sanatoriums with mandatory treatment and sanatoriums with treatment for an additional fee.  The package of sanatorium and resort services with treatment includes accommodation, meals, and treatment according to the approved information from the website www.ati.az, on the terms and conditions specified in the voucher. Additional medical, cultural, and recreational and other services that are not provided for the relevant voucher, shall be paid on-site by vacationers at their own expense.

2.11 If the Customer has chosen a sanatorium without treatment, then the price of a ticket to the sanatorium without treatment shall include accommodation in a room of the selected category and meals.

2.12. Check-in time shall be at 14:00, check-out time shall be at 12:00, except for the cases when additional conditions of the Customer have not been agreed with the Company.

2.13. The Customer shall be obliged to comply with the rules of stay in the sanatorium: internal regulations, fire safety, personal and property security; to follow the recommendations for contraindications to accommodation and treatment; to comply with the established requirements for the possibility and rules of admission of children; to comply with the check-in and check-out terms.

2.14. The Customer, being on the Booking page and putting a “tick” on the check-box in front of “I agree with the terms”, shall be considered to have read all the terms of this Agreement.

2.15. When purchasing sanatorium and resort services by the Customer, the Company shall undertake to provide sanatorium and resort services and accommodation in the selected sanatorium.

2.16. The Customer shall be obliged to clearly indicate his/her details at the time of booking:

1. a) Name and surname
2. b) The number of residents.
3. c) Country and city.
4. d) Mobile phone number (together with the country and operator codes),

e-mail.

1. e) Check-in and check-out dates.

2.17. In cases of technical problems in the sanatorium rooms, the Company shall reserve the right to change the sanatorium to a sanatorium of the same level or a higher category. Replacement of the sanatorium shall not be considered to be a change in the provision of sanatorium and resort services of the Company.

3. Disclaimer – Changes
   • If the Customer refused (revoked, canceled) the booked apartment, the Customer shall be charged a penalty of 20% of the tour cost.
   • Changing the check-in date shall be possible no later than a week before the check-in date.
   • An increase in the number of tour participants shall be allowed if the Customer informs the Company no later than a week before the check-in date.
   • No-show at the sanatorium room shall be deemed as the cancellation of the purchase order.

4. FORCE MAJEURE

In the services provided, the Company shall make necessary efforts to have the shortcomings, which may occur for reasons beyond its control, such as political events, strike, minimal changes in inter-state relations, popular movements, weather conditions, natural disasters and technical problems, State-sponsored activities eliminated by the relevant organizations, but shall not be held responsible for the damage as a result of not eliminated shortcomings. The COMPANY shall do its best to offer an alternative option or provide a refund of the paid price.

5. COURT OF COMPETENT JURISDICTION

When resolving conflicts arising in connection with the fulfillment of the present Agreement, the Consumer courts and Arbitration courts shall be competent.

THE PERSON BOOKING AN APARTMENT FROM THE COMPANY SHALL BE DEEMED TO HAVE ACCEPTED ALL THE TERMS OF THE PRESENT AGREEMENT AND SHALL BECOME A PARTY TO THIS AGREEMENT AS THE “CUSTOMER”.